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Austria
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Bundesministerium für Innovation und Technologie
Als Obsterste Zivilluftfahrtbehörde
Radetzkystraße 2
A-1030 Wien
Tel: +43 (01) 71162-659204
Fax:+43 (01) 71162-659699
E-Mail: fluggastrechte@bmvit.gv.at
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Belgium
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Direction générale Transport Aérien
CCN
Rue du Progrès 80/5
BE-1030 BRUXELLES
Tel (fr): +32 2 277 43 99
Fax (fr): +32 2 277 42 58
Tel (nl): +32 2 277 44 04
Fax (nl): +32 2 277 44 05
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Bulgaria
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General Directorate Civil Aviation Adm
Ministry of Transport
9, Diakon Ignatii Str.
BG – SOFIA 1000
Tel: +359 2 937 1014
Fax: +359 2 987 6432
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Cyprus
|
Department of Civil Aviation
27 Pindarou Street
Alpha Business Centre
1429 Nicosia
Cyprus
Tel: 00357 22 404150
Fax: 00357 22 766552
E-mail: director@dca.mcw.gov.cy
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Czech Republic
|
Civil Aviation Authority
Airport Ruzyne
CZ - 160 08 PRAHA 6
Tel: +420225421845
Fax: +420220561823
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Denmark
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CAA-Denmark
Box 744
DK-2450 COPENHAGEN SV
Tel.: +45 3618 6000
Fax: +45 3618 6001
Cvil Aviation Administration -
Legal Department
Ellebjergvej 50
2450 Copenhagen SV
Tel: +45 3618 6000
Fax: +45 3618 6001
E-mail : dcaa@slv.dk
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Estonia
|
Executive Officer
Aviation and Maritime Department
Ministry of Economic Affairs and
Communications
Harju 11
15072- Tallinn / ESTONIA
Tel: +372 639 7639
Fax: +372 631 3660
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Finland
|
Finnish Civil Aviation Authority
P.O. Box 186
(visiting address: Ilmailutie 9A)
FI-01530 Vantaa
Tel : +358 (0)9 4250 11
+358 (0)9 4250 2406
Fax : +358 (0)9 4250 2898
E-mail : kirjaamo@ilmailuhallinto.fi
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France
|
Direction générale de l'aviation civile
(DGAC)/ Direction de la régulation
économique (DRE)
Bureau de la facilitation et des clients
du transport aérien (DRE/SDCF/C2).
50, rue Henry Farman-75720 Paris
Cedex 15
Pour ce qui est des domaines relevant
des organisateurs de voyages:
Direction du tourisme-sous direction des
politiques touristiques
Bureau des professions et des industries
touristiques
23 Place de Catalogne 75685 Paris
cedex 14
Tel : + 33 1 70 39 94 14
Fax : + 33 1 70 39 94 07
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Germany
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LUFTFAHRT BUNDESAMT (LBA)
Hermann Blenk Strasse 26
DE-38108 BRAUNSCHWEIG
Phone : +49 531-2355100
Fax : +49 531 2355707
Email : fluggastrechte@lba.de
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Greece
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Regarding airports:
Hellenic Civil Aviation Authority
Airports Division
Airport Operations Section
1 V. Georgiou str., Glyfada, Athens, 16604, Greece
Tel: 0030-210-8916413-8916352
Fax: 0030-210-8946478
E-mail: d3b@hcaa.gr
Regarding air operators:
Hellenic Civil Aviation Authority
Air Transport and International Affairs
Division
Air Transport Economics Section
1 V. Georgiou str., Glyfada, Athens, 16604, Greece
Tel: 0030-210-8916150-8916193
Fax: 0030-210-8947132
E-mail: d1d@hcaa.gr
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Hungary
|
Pasenger Complaints:
Egyenlö Bánásmód Hatóság
(Equal Treatment Authority)
Budapest 1024
Margit krt. 85
Postafiók: Pf 672. Budapest 1539
Tel: +36 1 336 7843
+36 1 336 7851
Fax: +36 1 336 7445
Email: ebh@egyenlobanasmod.hu
Enforcement:
Nemzeti Közlekedési Hatóság
Légiközlekedési Igazgatóság
(National Transport Authority
Directorate for Air Transport)
1066 Budapest
Teréz krt. 38
Postafiók: 1389 Budapest. Po Box 102
Tel: +36 1 373 1442
Fax: +36 1 332 6532
Email: office@nkh.gov.hu
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Iceland
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An Icelandic Enforcement Body Has Not Been Appointed Yet
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Ireland
|
Commission for Aviation Regulation
3rd Floor, Alexandra House
Earlsfort Terrace
IE-DUBLIN 2
Tel.: +353 (0) 1 661 1700
Fax: +353 (0) 1 661 1269
info@aviationreg.ie
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Italy
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Direzione Centrale Regolazione Tecnica
Ente Nazionale Aviazione Civile
Via di Villa Ricotti 42
00161 Rome - Italy
Tel: +39 06 44185639
Fax: +39 06 44185611
E-mail:
diritti.passeggeri.disabili@enac.rupa.it
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Latvia
|
Civil Aviation Agency
Airport Riga 10/1
Marupes pag. LV 1053, Latvia
Tel: (+371) 67 830 968
Fax: (+371) 67 597 910
E-mail: prm@latcaa.gov.lv
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Lithuania
|
Civil Aviation Administration
Rodunios kelias 2
LT-02188 VILNIUS
Tel.: +370 527 39116
Fax.: +370 5 2739237
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Luxembourg
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Direction de l'Aviation Civile
16, Bd Royal, L-2449 Luxembourg
Adresse postale: B.P. 283, L-2012
Luxembourg
Tel: + 352 478-1/24 78 24 78
Fax: + 352 467790
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Malta
|
Department of Civil Aviation
Luqa Airport
MT-LUQA, CMR 02
Tel: (+356) 21222936
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Norway
|
Flyklagenemnda,
Postboks 2924 Solli,
0230 Oslo
Norway
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Poland
|
Civil Aviation Office
ul. Zelazna 59
PL-00-906 WARSAW
Tel. + 48 22 520 74 36
Fax. + 48 22 520 74 38
E-mail: kancelaria@ulc.gov.pl
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Portugal
|
Administration
Instituto Nacional de Aviaçao Civil
Rua B, Edificio 4
Aeroporto de Lisboa
PT-1749-034 LISBOA
Tel: +351 (21) 842 3500
Fax: +351 (21) 847 3585
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Romania
|
Autoritatea Nationala Pentru
Persoanele cu Handicap
Calea Victoriei, N° 194, Sector 1
Bucharest - Romania
Tel : 0040 21 212 54 38
0040 21 212 54 39
Fax: 0040 21 212 54 43
Email : registratura@anph.ro
Romanian Civil Aeronautical Authority
•os. Bucure•ti-Ploie•ti
No. 38-40, Sector 1, Bucure•ti
Cod 013 695
Tel: 0040 21 208.15.78
Fax: 0040 21 208.15.45
Web: www.caa.ro
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Slovakia
|
1. Organizácia/Organisation:
Slovenská obchodná inšpekcia (Slovek
Trade Inspection)
Ústredný inšpektorát (Central
Inspectorate)
Prievozská 32
SK - 827 99 Bratislava 27
Tel.: +421 2 5827 2159
Fax: +421 2 5341 4996
E-mail: ui@soi.sk
2. Organizácia/Organisation:
Letecký úrad SR (Civil Aviation
Authority)
Letisko M.R. Štefánika
823 05 Bratislava
Tel: +421 2 4363 8586
FAX: +421 2 4342 0331
3. Organizácia/Organisation:
Ministerstvo dopravy, pôšt a
telekomunikácií SR (Ministry of
Transport, Posts and
Telecommunications)
Sekcia civilného letectva a vodnej
dopravy (Directorate General of Civil
Aviation and Water Transport)
Odbor civilného letectva (Air Transport Department)
Nam. slobody c. 6, P.O.B. 100, Posta 15
810 05 Bratislava 15
Tel.: +421 2 594 94 457
FAX: +421 2 5273 1470
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Slovenia
|
Ministry of Transport
Directorate of Civil Aviation Aviation
Inspection Department
Langusova 4
SI - 1535 LJUBLJANA
Tel: +386 1 478 88 24
+386 4 20611585
Fax: +386 1 478 8818
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Spain
|
Ministerio de Fomento
Dirección General de Aviación Civil
Paseo de la Castellana 67
ES-28071 MADRID
Tel.: +34 91 5975067
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Sweden
|
Luftfartsstyrelsen / Swedish Civil
Aviation Authority
SE-601 73 Norrköping
Sweden
Tel: +46 11 415 2100
Fax: +46 11 415 2250
E-mail:
luftfartsstyrelsen@luftfartsstyrelsen.se
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Switzerland
|
Bundesamt für Zivilluftfahrt BAZL
Wirtschaftsfragen
CH-3003 BERN
Tel: +41 31 32580 40 Fax: +41 31 32592 12
E-mail: passengerrights@bazl.admin.ch
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The Netherlands
|
Inspectie Verkeer en Waterstaat
Toezichteenheid
Luchtvaartoperationele Bedrijven
Postbus 575
NL-2130 AN Hoofddorp
Tel: +31 (0)70 4563000
Fax: +31(0)70 4563013
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United Kingdom
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1. United Kingdom
Civil Aviation Authority
K3
CAA House
45-59 Kingsway
London
WC2B 6TE
2. England
Equality and Human Rights Commission
(EHRC) Disability Helpline (England)
FREEPOST MID02164
Stratford upon Avon
CV37 9BR
Tel: 08457 622 633
Textphone: 08457 622 644
Fax: 08457 778 878
Email: info@equalityhumanrights.com
3. Wales
Equality and Human Rights Commission
Helpline Wales
Freepost RRLR-UEYB-UYZL
1st Floor
3 Callaghan Square
Cardiff
CF10 5BT
Tel : 0845 604 8810
Textphone: 0845 604 8820
Fax: 0845 604 8830
Email: wales@equalityhumanrights.com
4. Scotland
Equality and Human Rights Commission
Helpline Scotland
Freepost RRLL-GYLB-UJTA
The Optima Building
58 Robertson Street
Glasgow G2 8DU
Tel: 0845 604 5510
Textphone: 0845 604 5520
Fax: 0845 604 5530 - Scotland
Email: scotland@equalityhumanrights.com
5. Northern Ireland
The Consumer Council for Northern
Ireland (for complaints concerning
airports in Northern Ireland or flights
from Northern Ireland).
116 Holywood Road
Belfast BT4 1NY
Tel: 0845 601 6022
Textphone: 028 9067 2488
Fax: 028 9065 7701
E-Mail:
complaints@consumercouncil.org.uk
Website: www.consumercouncil.org.uk
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European Commission 
|
DG FOR ENERGY AND TRANSPORT
BE -1049 BRUXELLES
BELGIUM
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