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Austria
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Bundesministerium für Verkehr
Innovation und Technologie
Postfach 3000 -Radetzkystr. 2
AT-1030 WIEN
Tel: +43 17 1162/9204
(Mon-Thurs: 9-12am)
Fax: +43 17 1162/9699
Email: fluggastrechte@bmvit.gv.at
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Belgium
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SPF Mobilité et Transports
Denied Boarding Authority
Cellule de Communication Externe
City Atrium - Rue du Progrés 56
BE- 1210 Bruxelles
Fax: +32 2 277 40 73
Email:passenger.rights@mobilit.fgov.be
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Bulgaria
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General Directorate Civil Aviation Adm
Ministry of Transport
9, Diakon Ignatii Str.
BG – SOFIA 1000
Tel.: + 359 2 937 1047
Fax: + 359 2 980 5337
Email: caa@caa.bg
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Cyprus
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Department of Civil Aviation
27 Pindarou Street
Alpha Business Centre
CY - 1429 Nicosia
Tel. : +357 22 404150
Fax : +357 22 766552
Email: director@dca.mcw.gov.cy
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Czech Republic
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Civil Aviation Authority
Airport Ruzyne
CZ - 160 08 PRAHA 6
Tel.: +420 225 422 267
Fax: +420 225 421 990
Email: caa@caa.cz
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Denmark
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CAA-Denmark
Box 744
DK-2450 COPENHAGEN SV
Tel.: +45 3618 6000
Fax: +45 3618 6001
Email: dcaa@slv.dk
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Estonia
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Consumer Protection Board(CPB)
Kiriku 4
EE-15071 TALLINN
Tel.: +372 6201 700
Fax: +372 6201 701
Email: info@consumer.ee
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Finland
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Finnish Civil Aviation Authority
Box 186
FI - 01531 VANTAA
Tel.: +358 9 4250 2864
Fax: +358 9 4250 2937
Consumer Ombudsman & Agency
Haapaniemenkatu 4 A, Box 5
FI - 00531 HELSINKI
Tel.: +358 9 77 261
Fax: +358 9 77 267557
Email: posti@kuluttajavirasto.fi
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France
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Direction Générale de L'aviation Civile
(DGAC)
Direction du Transport Aérien
Mission du Droit des Passagers
Bureau des Passagers Aériens
50 Rue Henry Farman
FR-75720 Paris Cedex 15
Tel.: +33 1 58.09.39.79
Fax: +33 1 58.09.38.45
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Germany
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Luftfahrt-Bundesamt (LBA)
Customer and Citizen Services
Complaint Body-Air Passenger Rights
D-38144 Braunschweig
Tel.: +49 5 31 23 55 - 100
Fax: +49 5 31 23 55 - 707
Email: fluggastrechte@lba.de
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Greece
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Hellenic Civil Aviation Authority
Air Transport and International Affairs
Division
Air Transport Economics Section D1/D
P.O.B 73751
EL- 16604 HELLINIKO
Tel.: +30 210 8916150
Fax: +30 210 8947132
Email: d1d@hcaa.gr
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Hungary
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Hungarian Authority for Consumer Protection
József krt.6.
HU-1088 BUDAPEST
Tel: +36 1 459 4800
Fax: +36 1 210 4677
Email: nfh@nfh.hu
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Iceland
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Icelandic Civil Aviation Administration
Flugmalastjorn Islands
Skogarhlid 12
IS- 105 REYKJAVIK
Tel: +354 569 4100
Fax: +354 562 3619
Email: fms@caa.is
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Ireland
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Commission for Aviation Regulation
3rd Floor, Alexandra House
Earlsfort Terrace
IE-DUBLIN 2
Tel.: +353 (0) 1 661 1700
Fax: +353 (0) 1 661 1269
Email: apr@aviationreg.ie
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Italy
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ENAC
Direzione Centrale Operazioni
Viale del Castro Pretorio, 118
IT-00185 ROMA
Tel.: +39 06 44 596 276
Fax: +39 06 44 596 331
Email: cartadiritti@enac.rupa.it
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Latvia
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Consumer Rights Protection Centre
157 k. Valdemara street.
LV-1013 RIGA
Tel: +371 67388624
Fax: +371 67388634
Email: ptac@ptac.gov.lv
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Lithuania
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Civil Aviation Administration
Rodunes kelias 2
LT-02188 VILNIUS
Tel.: +370 527 39038
Fax: +370 5 2739237
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Luxembourg
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Direction de la Consommation du
Ministère de l’Economie et du
Commerce extérieur
19 - 21, Boulevard Royal
LU-2449 Luxembourg
Tel: +352 2478 4135
Fax: +352 22 16 07
Email: passagersaeriens@eco.etat.lu
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Malta
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Department of Civil Aviation
Luqa Airport
MT-LUQA, CMR 02
Tel: +356 21 249 170
Fax: +356 21 237 278
Email: civil.aviation@gov.mt
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Norway
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Flyklagenemnda,
Postboks 2924 Solli,
0230 Oslo
Norway
Email: post@flyklagenemnda.no
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Poland
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Civil Aviation Office
ul. Zelazna 59
PL-00-906 WARSAW
Tel: +48 (22) 520 72 00
Fax: +48 (22) 520 73 00
Email: kancelaria@ulc.gov.pl
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Portugal
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Administration
Instituto Nacional de Aviaçao Civil
Rua B, Edificio 4
Aeroporto de Lisboa
PT-1749-034 LISBOA
Tel: +351 (21) 842 3500
Fax: +351 (21) 847 3585
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Romania
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National Authority for Consumers
Protection
72, Aviatorilor Blvd, 011865
sector 1, Bucharest, ROMANIA
Tel.: +40-21-312 1275,
Fax: +40-21-314 3462
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Slovakia
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Slovak Trade Inspection
Prievozska 32
P.O. Box 29
SK - 827 99 Bratislava 27
Tel.: +421 (02) 582 72 203
Fax: +421 (02) 53 41 49 96
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Slovenia
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Ministry of Transport
Directorate of Civil Aviation Aviation
Inspection Department
Langusova 4
SI - 1535 LJUBLJANA
Tel.: +386 (4) 206 15 85
Fax: +386 (1) 43 16 035
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Spain
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Dirección General de Aviación Civil
Sección de Atención al Usuario
Paseo de la Castellana, 67
Despacho A-259
ES-28071 Madrid
Tel: +34 91 597 83 21
Fax: +34 91 597 86 43
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Sweden
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Complaints should be submitted in writing to:
Swedish National Board for Consumer Complaints (ARN)
Allmänna reklamationsnämnden (ARN)
Box 174,
101 23 Stockholm
Sweden
Enforcement Matters:
Swedish Consumer Agency
Box 48
SE - 651 02 KARLSTAD
Tel.: +46 54 19 40 30
Fax: +46 54 19 41 95
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Switzerland
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Office fédéral de l'aviation civile
Section Droit et Affaires internationales
CH-3003 BERNE
Tel.: +41 31 325 95 96
Fax: +41 31 325 92 12
Email: passengerrights@bazl.admin.ch
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The Netherlands
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Inspectie Verkeer en Waterstaat
PO Box 90653
NL - 2509LR Den Haag
Tel; +31 884 890 000
Fax: +31 704 562 424
Email: denied-boarding@ivw.nl
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United Kingdom
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Complaints should be submitted in writing to:
Air Transport Users Council
CAA House
45-59 Kingsway
UK-LONDON WC2B 6TE
Tel.: +44 20 7240 6061
Fax: +44 20 7240 7071
Enforcement matters:
Civil Aviation Authority
Consumer Protection Group
CAA House, Floor K3
45-59 Kingsway
UK-LONDON WC2B 6TE
Tel.: +44 20 7379 7311
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European Commission 
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DG FOR ENERGY AND TRANSPORT
BE -1049 BRUXELLES
BELGIUM
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